FAQ

Order

  • How far in advance should I order?

    The order time depends on the chosen e-commerce service. Generally speaking, orders can be placed several days in advance.

    Click & Collect :

    The order is placed before 12:00 PM and is available in the bakery until closing time.

    Orders placed after 12:00 PM are available in the bakery the next day

    Click & Delivery :

    The order is placed before 10.00 AM, it will be delivered from 12.00 PM.

    The order is placed between 10.00 AM and 11.00 AM, this one will be delivered from 01.00PM,

    The order is placed after 11.00 AM, this one will be delivered the next day from 12.00 PM.

    Home delivery :

    The order is placed before 12.00 PM , it will be delivered the next day or on a chosen date.

    Catering services:

    All orders must be placed at least 48 hours before the pick-up or delivery date.

  • Is there a minimum order?

    A minimum of 50€ including tax is set for home delivery and catering services.

  • Can I order by phone?

    It is possible to place an order by telephone with your bakery for a collection of goods. However, the website is to be preferred for Click & Delivery, home delivery and catering services.

  • I have just placed an order, can I cancel or change it?

    Once the order has been confirmed, it cannot be modified. It is however possible to cancel an order 48 hours before the date of delivery by contacting our customer service via the form available online.

  • How much does delivery to my company cost?

    The cost of delivery is included in our e-shop services.

  • Where and when can I collect my order?

    The order is to be collected from the bakery selected when ordering.

    The collection period depends on the chosen e-commerce service.

  • What should I do if I was unable to collect my order on the day?

    If an order is not picked up on the day, it is destroyed when the shop closes for food safety reasons. It is necessary to redo an order through the e-commerce site. No refund can be made.

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Zone de livraison

Horaires de nos magasins le Mercredi 23 Juin.

Gare8.00 / 15.00
Foetz8.00 / 15.00
Mamer8.00 / 18.00
Borders8.00 / 18.00


Pensez à la livraison à domicile, au Click&Collect et au Click&Delivery

Votre équipe PAUL - Luxembourg